AI discovery workshop
A working session with your team to find the broken, manual or repetitive processes where AI will actually pay off, and agree on what success looks like before anything is built.
Managed Intelligence: AI Agents, Managed Like the Rest of Your IT
We've always managed your users, computers, servers and network. Now we manage your AI too: deploying the right agents, securing and monitoring them, keeping spend under control and making sure nothing runs that you didn't approve.
AI is already in your business. Is anyone managing it?
90%of US small businesses are using or experimenting with AIPax8 SMB AI Pulse, Q2 2026
23%have a documented AI use policyPax8 SMB AI Pulse, Q2 2026
1 in 3found AI running that nobody approved in the past six monthsPax8 SMB AI Pulse, Q3 2026
49%of businesses paying for AI got a bill higher than they expectedPax8 SMB AI Pulse, Q3 2026
It's shadow IT all over again: tools nobody approved, data going places nobody checked and bills nobody expected. Governing it is exactly what a managed IT provider is for.
What is managed intelligence?
Managed intelligence is the managed services model applied to AI. Until now, an MSP looked after your users, endpoints, servers and network devices. AI agents are the next thing that needs looking after. Like any application, they need to be deployed properly, given the right access, monitored, updated and eventually retired.
You don't need to build AI to benefit from it. Whether an agent comes from a marketplace, a partner or a custom build, the value comes from choosing the right one for a real problem, deploying it securely and managing it well over time. That's the part we take off your plate.
- UsersAI agents
- EndpointsAI tools in use
- ServersAI usage and spend
- NetworkAI data boundaries
What's included
A complete path from finding the right opportunity to running AI safely every day.
Agent deployment
We deploy the right AI agent for the job, whether that means a proven agent from a marketplace or one we build for you, connected securely to the systems you already use.
Ongoing management
Monitoring, access control, spend caps, updates and lifecycle management, so every agent stays secure, reliable and within budget, the same way we manage your computers and servers.
AI governance
An AI usage policy, an approved tool list and clear data boundaries, so your team knows what they can use, what stays private, and nothing runs that you don't know about.
Start with AI governance
The safest first step for most businesses isn't a new AI tool. It's knowing what's already in use and setting the rules. Our AI governance service gives you:
- Shadow AI discovery: what AI tools and features your team is actually using
- A written AI usage policy your staff can follow
- An approved tool list, configured for business use
- Clear data boundaries for customer, financial and health information
- Spend visibility, so AI costs never surprise you
For healthcare practices, financial firms and anyone handling regulated data, governance isn't optional. It's how you use AI without creating a compliance problem.
Simple, predictable pricing
One monthly fee covers the agent, its management and monitoring, and a set amount of AI usage, with regular reporting on what you've used.
Before anything is built, we work with you to define what fixing the problem is worth and how we'll measure it, so the results are clear from day one.
Every engagement starts with a free consultation and a written quote.
Where managed AI pays off
The best results come from one specific, broken process, solved well and then repeated.
Law firms
Document management agents that organize, search and summarize case files and contracts.
Healthcare and dental
Front-desk and intake automation, with HIPAA-aware governance over what data AI can touch.
Accounting and finance
Document collection, data entry and client follow-up, within FTC Safeguards Rule requirements.
Trades and field services
Quote drafting, scheduling follow-ups and turning job notes into clean records.
Why Dwyer IT for managed intelligence
We use AI agents to run our own business every day, from proposal building to security scoring and lead follow-up. We know what works, what breaks and what it costs, because we live with it ourselves.
We pair that with 26 years of enterprise IT, security and compliance experience and our partnership with Pax8, one of the largest cloud and AI distributors for managed service providers. AI gets the same security, monitoring and accountability as everything else we manage.
Want something custom? Learn about our AI development services or our AI consulting.
Frequently asked questions
What is managed intelligence?
Managed intelligence applies the managed IT model to AI. Just as an MSP manages your users, computers, servers and network, a managed intelligence provider manages your AI agents and tools: deploying them, securing them, monitoring them and keeping costs under control for as long as you use them.
What is an AI agent?
An AI agent is software that can take a goal, look up the information it needs and complete multi-step tasks across your systems, such as sorting incoming requests, drafting documents, updating records or following up with customers. Agents work best on well-defined, repeatable work, with a person approving anything important.
Do we have to build custom AI to get started?
No. Many businesses start with AI governance and an existing, proven agent. We only build something custom when nothing off the shelf fits the process, and either way the value comes from deploying it properly and managing it well.
What is shadow AI and why does it matter?
Shadow AI is any AI tool your staff use that the business never approved, such as personal ChatGPT accounts, browser extensions or AI features switched on inside other apps. It matters because company and customer data can end up in places you don't control, and costs can grow without anyone noticing. Our AI governance service finds it and puts clear rules in place.
How is managed intelligence priced?
We keep it simple: one predictable monthly fee that covers the agent, its management and monitoring, and a set amount of AI usage, with a regular report showing what you've used. Every engagement starts with a free consultation and a written quote, so you know the cost before anything begins.
Is our data safe with AI agents?
Security is built in from the start. We use business-grade AI services configured so your data isn't used to train public models, give each agent only the access it needs, and monitor what it does. As a managed IT and cybersecurity provider, we apply the same controls to AI that we apply to the rest of your environment, including HIPAA and other compliance requirements.
Find your first AI win
A no-pressure conversation about where AI could help your business, and how to keep it secure. Here's what happens next.
Free consultation
A short call to hear what's working, what isn't and what you need.
We review your setup
We look at your network, devices, backups and security.
You get a clear plan
A written proposal with upfront pricing. If you sign on, we handle the handoff from your current provider.
Not ready for a call? Ask for a free dark web report. Our Cyber Score tool checks whether your business email addresses and passwords have turned up in breaches, and shows you where to start.
Prefer to talk now? Call sales at 215.948.8857